Just got the Pro, followed the connection flow. It has connected to my router, but the connection flow requires software update, and device has frozen showing:
This was after a few moments where the top display cycled numbers briefly like it was doing something. All buttons are unresponsive. I can ping it successfully from my PC so its on my network, but the app won’t connect. It now asks for a code, which I don’t think the Pro is supposed to (it didnt the first time), which I cant get if it were available because the buttons are dead anyway.
Any ideas? I have already turned everything on and off and reinstalled apps and restarted mobiles and tried an apple instead of my pixel.
I also tried CS chat, but its hours between replies. I can’t find a UK phone number.