So.... I've just tried to scheme through all the methods available to fix this problem and it all pointed out to support.. And so that's what I did and I did emphasise on how could I get it fixed in that mail. Guess what? The first reply was for my order number. The second was to throw them off any liability for replacing me one. Come one, mine is a 3 years old Anova!! All I needed to know is how or where to get it fixed!!! Fast response as usual from Anova but this time it's a lil bit too unprofessional..