Just making sure I get this information to you all so its not missed:
ICYMI - We’ve updated the Android app (and it is now live on the Play store). We’re now waiting for Apple approval for the new build. Once you update, you will need to re-connect to your cooker. This will resolve any lingering issues you may be experiencing.
Thank you so much for your patience while we work through this!
I got the Android update this morning before leaving for work and I can confirm that I can now change the temp and start/stop the PC. I am work right now and the app is working as expected. Thanks for the forum update and the software update.
Can you think of a better way of getting the word out than posting it on their support forum/community? (Well, that and Twitter and Facebook)
I’m saying you will get a much higher level of service by contacting them directly, rather than waiting for them to actually respond on this board. They run their company pretty lean - they don’t have a huge support organization monitoring these forums.
I don’t need support I just need the issue that everyone else is having to be fixed and rather than answering each customer separately it would be much better if they where more active here in the forums informing everyone at once (just like you point out) a short update once or twice a week for such a serious issue is just not very much if you want you customers to feel happy and heard.
@schaufuss said:
I don’t need support I just need the issue that everyone else is having to be fixed and rather than answering each customer separately it would be much better if they where more active here in the forums informing everyone at once (just like you point out) a short update once or twice a week for such a serious issue is just not very much if you want you customers to feel happy and heard.
Yep, I agree. Sounds like they have it in hand - as soon as the app update is available in the iTunes store, we should be good.
I had the same issue but after I made sure that I filled the water to the correct level (min) it started to work. Hope that helps…first recipe chicken breast…juicy!!!