Unit Defect?

While using my Anova for only the second time (first time was for a relatively short 35 minutes cook), the temperature never got up to the setting of 158 F, and steadily lost heat over the last 4 hours (from 125 to barely 100). I re-set the time and temperature, as well as powering the unit off and on a few times, but nothing worked.

Do I have a defective unit?


Interesting. I had quite the opposite experience this evening. All of a sudden, my temperature reading started shooting up and up and up. At one point it read 300 F.

Hi! We apologize for the inconvenience this is causing you. Please contact us directly at support@anovaculinary.com for further assistance. Rest assured the issue will be taken care of ASAP. Thank you!

@bcapaldo‌, Could you shoot us an email? I think Angela has been in touch with you. We’d appreciate some insight into this.

Just sent an email.