Wifi not connecting (Precision Cooker w/ Android Pie app)

[ElMariachi]

Picked up my Anova Precision Cooker over black friday, it just refuses to connect

I followed the instructions on the support website and still nothing

Did anyone have similar issues with theirs? What was the solution? (I have sent an email and message to Anova support, but hope to have it solved sooner rather than later)

Thanks

[franck]

recurring issue:

Which version of the APC did you buy?
Did you download the latest version of the App?

possible cause:
Does your SSID contain a space (or other strange character character like %§....)?
Does you Wifi password have a space (or other strange character character like %§....)?
Is you SSID or password more than 23 characters?
remedy:
change them :-{ ... I know this is a pain in the ...

those might be some of the problems

[ElMariachi]

Thanks for the response

I bought the AN500-US00 Sous Vide Precision Cooker (WiFi), 1000 Watts from Amazon

I have an Android and downloaded it from the play store so I'm assuming it's the most recent

My SSID is one short word so don't think there are space but I'll double check but doesn't have any special characters

My password is 20 characters and does have a few special characters + = ! ?

I really appreciate you trying to help
Thanks