The community forum here is a great place for us to help each other with finding the answers to your questions. To make the support experience better, I've answered the questions that we hear the most in the community and in various places on the interwebs.
If you can think of others, please be sure to throw them into the comments section of this thread.
SHIPPING & PRICES
Where does Anova Ship?
We ship in the U.S. and internationally. You can view our full list of countries we ship to in our support help desk article If you don't see your geo there, we are currently not set up to ship there.
How much is shipping?
This varies country-to-country. In some countries, shipping is free. Depending on where we are shipping to, you might need to pay for customs and duties. For the full details, check out our Where Are The Shipping Options support article.
How long does shipping take?
Standard shipping takes 3-6 business days.
How much is the Anova Precision Cooker?
Our current list price (MSRP):
$129 USD for Bluetooth APC
$159 USD for Wi-Fi APC
We have promotions going from time-to-time, which you can find out about directly on our site.
When is the next time you'll have a deal?
We sometimes have promotions pop up on our main site. You can also sign up for our email list to be notified when we have something special going on.
THE PRODUCT BASICS
What is the maximum capacity?
The 800W (current Bluetooth APC) version can circulate up to 5 gallons
The 900W (current Wi-Fi APC) version can circulate up to 5.5 gallons
Where can I find the product specs?
Right now you can find this on our product page for our current models.
Where can I find the user manual online?
Is there an auto-volt feature?
The Anova Precision cooker does not have an auto-volt feature. We sell units with different volts (220v and 120v). You can find all of the voltage and plug options from our mainstore.
Can I use a transformer?
We do not recommend using a transformer. As stated in our warranty provision, "The Initial Warranty does not include damage to the product resulting from accident, misuse, the use of a plug converter or transformer, improper installation or operation, unauthorized or improper repair, replacement or alteration"
What is the temperature range for the cooker?
The temperature range for our current models are 77°F (25°C) to 212.5° F (99°C).
What is the Bluetooth pin?
Normally, there's no need to enter a PIN to pair the cooker. Simply download and launch the Anova app to go through the setup process.
How can I set up the timer manually?
Hold the "play" button down for 8 seconds. During that time the display will change from C to F after 3 seconds - but keep holding it! - then the timer button will light up after the 8 seconds. For more info, check out our support article.
How can I change the temperature manually?
Here's everything you need to know about how to control your cooker manually, including how to change the temperature.
Why can't I connect to Wi-Fi?
Please be sure to visit the Wi-Fi connectivity troubleshooting help desk article. If you're still experiencing connectivity issues, please contact us at email@example.com.
How come the cooker doesn't stop/turn off when I am notified my cook is done?
This is a safety feature. You will need to stop your cook via the app or manually in order to stop the cooker from circulating and heating.
Why is my cooker making weird noises?
There might be a reason for the notification. You can find out the different beeping noises and what they mean from our help desk article.
HELPFUL COMMUNITY THREADS
New to Precision Cooking? Here's what you need to know.
Video: The Immersion Method
Best Vessels/ Containers for Precision Cooking
What Are Your Recommendations for Sous Vide (Cook)Books?
New Sous Vide User? What Are Your Burning Qs?
If you have additional support questions, we will be happy to help you out! Drop us an email to firstname.lastname@example.org.