Difficulty establishing wifi connection on new anova precision cooker

i just purchased a new anova precision cooker on december 2016.

i placed the device 2 feet from my linksys wrt1900ac router which broadcasts both on 2.4 GHz and 5 GHZ

My android samsung galaxy S6 paired nicely w/ the anova but the Anova repeatedly

failed to connect to the router-----even after pressing the wifi logo on the anova

AND deleting and redownloading the anova android app.

I even turned the 5 GHz signal off and used only the 2.4GHz signal—still failed.

I also turned off guest access. My android phone always had strong wifi signal.

What to do now???

You probably did this, but did you try to unplug the device and replug it back in? If you are still not able to connect please email support@anovaculinary.com and we will help you get connected :slight_smile:

I will also send this to out tech team to see if they can think of a reason why it isn’t connecting.