How long does it typically take to replace a broken unit?

I know the folks at Anova are still alive- good article on the verge. I was wondering if anyone knows how long it typically takes to A. Get the instructions to return a broken unit and B. Get the replacement. I only ask because, at this point, it might be more advantageous to buy something at the mall; I have vacuumed pack meat either heading for the trash can or freezer.

@bkeene12‌ Hello ! Many thanks for contacting us - I have a customer service agent contacting you directly to help you out with your return/repair. Thank you again for your understanding.

How do I get a unit repaired? Mine broke and was only used three times. Boo!

@fishfood332‌ you can submit a return online directly here: http://anovaculinary.com/pages/returns