Still waiting for a reply from the support.
Sent two emails already and no answers.
Order nr #EU120504
Hi @storper! It looks like Marilette just got back to you :), she will take care of you. We are really sorry for the delays in response we have been answering a huge amount of inquiries over the past few weeks and are doing our best to get back to everyone. I assure you we will fix the issue.
Same issue, wrong device delivered. I have contacted support team December 19th, still no answer.
Order No.: #EU119364
Hey @k4harvey! So sorry that we haven’t gotten back. I have just sent your order # to Patrick on our support team who will make sure you get all taken care of 
Dear Hunter Conrad, thank you for your intervention, I understand that these days before holydays are so hectic.
I hope that we resolve the issue.
This is pathetic!
Ordered by the end of November, delayed twice and got promised to have it received around 19th-21st Dec, but end up missing the holiday completely…
Got it in the end but received the bluetooth version, instead of the Wifi version I paid for!!!
Keep receiving emails about recipes when I didn’t even have my device yet!! And to make it worse, around the beginning of December, I received a promotional email saying to order it now and receive before Christmas. I was still waiting for mine by that time!
If it was only me, I would have accepted the hiccup, but look at this thread!
Sometimes I do wonder, how bad a company can be?
Hi Hunter, I have the same problem - I was getting the WiFi unit for Christmas and that is what was ordered but a mistake was made and I received the Bluetooth unit. Order number is US18686.1. I’ve emailed a couple times (request 204488) and left a couple messages at the Anova voicemail but haven’t gotten any response yet. I’m hoping to get this sorted out today if at all possible as I am flying out of town tomorrow. Any help you can provide would be much appreciated!
@MattE, I have just sent you support # under priority, so you should be getting an answer very soon. So sorry that you got the wrong device!
Hi @kennychoy_126, so sorry for all of these shipping delays, and that you got the wrong device. Do you have a support ticket # so I can check up on your request to support?
Thanks.
Hello HunterC,
I’ve got request (205917) from the auto-email response.
Thank you very much in advance.
@HunterC: Seems like this is a normal issue?!?
I also received a Bluetooth device and I’ve ordered the WiFi version (order #EU120963).
Made a support ticket (202766) on the 22:d and still no reply… 
Stil no answer from support. I have emailed again, no answer or autoreply. With this pace of support team we will still waiting. I hope not for Saint Valentine’s Day.
@Job and @k4harvey, I have just send your order numbers to be taken care of. Expect a response shortly So sorry for how long this is taking.
My ticket has now been resolved! @HunterC: thanks for speeding it up! 
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Hi @HunterC , Unfortunately I am in the same position, I ordered the UK Wifi version and received the blue-tooth version with a non UK Plug.
Order Number: #UK17069
Anova Precision Cooker × 1
Bluetooth + WI-FI (UK Plug)
I have already submitted a ticket.
Support Number: 206109
but anything that you can do to speed up the process would be greatly appreciated.
Thanks
Hi @rsparey, I will pass it along
Thanks @HunterC 
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Received wrong device
send email during the last 10 days, and left messages on the voice mail. No response yet, so I try this out
please help resolve this…
order #EU120064
Thanks
Jesper
Hi Jesper, I will pass it along to support
Dear Hunter Conrad my reclamation has been solved. Thanks for help and also thanks to support team for care at its finest.
All the best.
1 Like