Yea their app and sites are garbage. This isn't the first time. It's generally around important holidays when new folks are getting new devices or when you really really need a recipe, but can't because their sites go down. Just Skip the app and set the temp and time manually on the device. It saves the frustration of their app, though you're not leveraging the wifi or Bluetooth you paid for. I continue to make recipes that give them notes about their site in case they see it when it's saved to their site.