Problem with water level sensor

I just bought my Anova precision cooker. I connected and put into the water but emits a continuous sound and on the app I read insufficient water level, but the water level is between Min and Max.
where is the problem?
Thanks Simone

Please contact support.

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I responded to a user with the same issue. I wrote up what solved it for me.

I have bought Anovas for friends and family and they haven’t had any issue and mine was too old to get a warranty claim.