Problem with water level sensor

[Simone.Lavezzo]

I just bought my Anova precision cooker. I connected and put into the water but emits a continuous sound and on the app I read insufficient water level, but the water level is between Min and Max.
where is the problem?
Thanks Simone

[john.jcb]

Please contact support.

Anova Culinary Support

[yivek]

I responded to a user with the same issue. I wrote up what solved it for me.

I have bought Anovas for friends and family and they haven’t had any issue and mine was too old to get a warranty claim.

Anova always long beeps just by pluggin it in.

You can try and ‘descale’ the unit in a vinegar solution and run it for a few hours and see if that helps. Just like you would with a coffee pot. From what I can tell the water level is determined by the unit through some sort of conductivity between the probes through the water under the metal shield. When it goes into the long beep when the water level is OK then there is some sort of ‘connection’ issue between the probes. Once the vinegar solution that stopped working for me, I took a strip…

[BobRoss]

Fix