Hi, I’ve created quite a collection of Anova Precision Pro recipes tailored to family tastes and ingredients available in my area of France. They’re saved into my Anova account but I’ve never published any on line, they’re only saved ‘privately’. However I’ve had to change my email address and so have set up a second account, now containing another different set of recipes.
While I can still access both accounts, it’s quite a palaver constantly switching between them, particularly when using the cooker in WiFi or bluetooth mode. I cannot work out how to transfer recipes over between accounts - please can anyone help? I’m a reasonably skilled computer user. My desktop computer is a M1 iMac and I use my Anova Precision Pro connected to a dedicated Samsung Android kitchentop tablet.
Thanks for any help - even advice on how to change my email address in the first account!
Hi Liz,
I can only see password reset, no email change to register & try & combine the 2, would send a bullet point email to Anova (it will likely be intercepted by the not very capable CS staff first, thus I would go onto the “who we are” page & address an email to whoever looks most likely to tinker with web platform development, so " David R. Perry" IT & Facilities Manager & maybe Bill Clark.
I can never remember but I think it would be david@anova… (etc)
I have been waiting for an answer since the 2nd Aug using chat messenger option (orange box Bottom right of screen? …that’s what I mean by intercepted no good, you would need to keep insisting your request is forwarded for the attention of a higher level (thus copying in Bill on an emai) …the other completely crap thing about the messenger box is that they don’t monitor it, (nor emails really) then they wil ask you to send an email anyway! …at that point I get annoyed, even their emails state that you might like to use the messenger… & they wonder why I think they suck.
Hope you are insulating that cooking vessel 
Thank you for this (Mr)Gus, I’ll give it a try. You’re right, Anova’s web-based interface isn’t exactly user-friendly and helpful, is it? Other outfits can manage it, so maybe they should be able to…
Not a solution, but an update for you Liz.
I have just left some detail over at another thread which may help you (or not)
After the paywall went up I realised my grandfathered email account activation was not there (blocked for so many anova marketing emails) …thus I couldn’t use the app.
Contacted Rikka on another matter, & mentioned it, Peter (Chua) took over & verified my old email & transferred it over to the new-ish one within about 30 mins, I had an email back asking me to log in in the new one, all working.
One caveat, & this it should be noted has happened “randomly” before, then corrected itself weeks later, …all my recipes disappeared, which I let Peter know about & hopefully there will be an explanation or they an force it to re-appear!? …will wait & see.
Hope this helps or at least gets you closer sometime soon.
Peter is easily contactable if you wish to ask him, I think he sent it elsewhere (quickly) to proper technically minded folk, so lay out in bullet point maybe so there is no confusion,
But transfer of email addresses connected to accounts IS possible, so…
IF it works, please pop in & give us the heads up, feedback, even here is vital, for instance after getting tired of performing my rapid cycle fix I’ve aske for tech devs to either legitimise the fix (saving time & money) or let me know if it is damaging other components… so it can be utilised properly or told to use it with a caveat, (but hey if it is lit but locked & this is a chance to pull it back then it is a logical step to try)
Anyway, fingers crossed for you.