Was going to do a 48 hour rump roast on Sat. When I woke up in the morning the water was cold. The machine stopped. I thought, perhaps I just plugged it in, set the temp but didn't turn it on. Unlikely, but possible. Then, last night, I started a 30 hour corn beef and woke up again to cold water. I know that it was set to 71.5 degrees and working when I went to bed.
Chat support has suggested a return is required. It's Wednesday and I need this machine for an event for 200 people on Sat. This is highly unacceptable for a brand new (less than a month old) machine. The auto-response say they'll respond within 48 — also, utterly unacceptable. Additionally, I've now wasted $60+ on unusable meat, to which chat support offered no compensation or even compassion.
As I'm about to log off, support then sends me a message… “Looks like you may not need a replacement. Just announced that we have had additional reports of the issue you're having. And it actually is a server issue. We are expecting the issue to be resolved by Friday.” But provided no additional follow up. Where is this announcement? How do I prevent this from happening in the Future? I asked these questions but the person on chat had stopped responding at that point (without a sign off or salutation) — completely unprofessional. I can't have the internet of things ruining my meat and dinner plans!
So, do I replace it and have the same thing happen? If so, why did I waste extra money on a WIFI unit? If the unit is fine but it is an internal server issue, what recourse do I have? What guarantee do I have it won't happen again? If Anova can't get notifications working, I'm not very hopefully that they're internal server won't do this again.