Also for everyone, just so you know, it is most likely that at this point your order is in processing or has already shipped. The issue is that tracking can take 24-48 hours to become active, so it might get to you before it is even trackable.
We are so incredibly sorry again for the delays, and we will give you any updates as soon as we get them. Thank you for bearing with me during this whole process. I do hope you are having happy holidays so far, and we will continue to work until every last holiday package is delivered.
WORST experience ever purchasing this product.
The lies and communication is appalling.
Purchased back in November.
Up-to-date shipping info is uselessā¦ Arriving at your Door by Dec. 23rd-24th (after being changed many times)
The tracking page says Estimated arrival 28 Dec 2016ā¦ Only got scanned in at 7pm on the 23rd and being ātrucked outā
If there are delays in China and you know there are delays then why are you sending emails to people telling them their cooker has been shipped via DHL (with tracking number) when it hasnāt actually been sent at all???
looks like i was one of the nandful who didnāt receive the DHL upgrade - the unit didnāt appear to arrive in the UK until this morning and is sat in a parcel force dept less than 20 miles from me.
i have to say the level of service received from you guys has been a disgrace and you should be ashamed of your repeated claims about order now for xmas when you know fine well that this is not possible.
i will be interested to see how you compensate all those poor sods like myself who bought this as a gift for a loved one and now has to wrap an empty box and explain that their present was delayed due to the incompetence of the manufacturer
Oh no no no! Same problem here in Cambridgeshire, you foolishly didnāt pay for Saturday delivery in the UK, so my order is sat in a depot waiting till the 28th.
Hi all, just a quick update: We are currently working on solutions for all those affected by the shipping delays. We will be sending out an email shortly with more information, so keep your eye out. Everything is most likely already shipping or in the worst case still processing, but out for shipping tomorrow. So sorry again for how frustrating this situation has been.
I will do my best to keep you all updated. I hope you all have a good Christmas eve and Happy Holidays.
Wow just made a account to question why you you would be so _______.
Guy spent good money and extra on shipping , something they said they could deliver on yet they failed and you have to dump on him?
Hereās to hoping you get coal in your stocking ā¦
Merry Ho HO
Edit : tempted to make the purchase but if the community is like ACS , maybe not .
I can certainly empathize with the OP about Anovaās delays, a year ago, about this same time, they bungled my RMA pretty badly, The CS manager even called me personally about it.
One thing Iām seeing this year that is different is that Anova is actually going out of their way to upgrade orders to express shipping in the attempt to get things out to people on time. Shit happens, it always will, but what sets a company apart is how they chose to deal with it. So far, I think they are doing a good job at trying to make things right.
Christmas doesnāt come from a store, but coal is awesome, thanks, I can use it in my pizza oven once I add forced draft air. Been jonesing for a Grimaldiās pie for a while now.
BTW, how long have you and the OP known each other? Curious how you know they paid for extra shipping.
āI can certainly empathize with the OP,ā
With the post that I initially replied to it hardly seems that you empathize with the OPās situation.
My mistake I thought the OP said that he or she paid extra on shipping .
think the seventh post someone mentioned paying for express shipping only to be let down.
I donāt know the OP.
Seems like quite the unit but reading here it seems as though they canāt even ship in a timely manner having to deal with a broken unit would be a nightmare.
I had an errant comma in there, the proper context should have been:
āI can certainly empathize with the OP about Anovaās delays,ā
And they certainly are irksome.
The shipping debacle seems to be a recent thing. There are some other posts scattered somewhere on this forum from @HunterC and @Bill that go into detail about supplier delays, a problem with a contract distribution center(s) and such. Just sounds like a bit of poorly timed bad luck.
Give them a month or so, see how they handle things and if shipping times go back to normal. Hard to accurately judge an entire company based on a single event that might or might not have even been within their control.
Hello,
I ordered my sous vide early december. Iāve heard NOTHING since. The advised timeframe for delivery was between the 19th december and the 24thā¦I am still waiting. I have never received anything apart from the original confirmation email. The tracking link shows me the following:
Order Number #AU110662 Order Status: Being Processed Order Date: Dec 04, 2016 9:02 PM (America/Los_Angeles) Last Update: Dec 04, 2016 9:02 PM (America/Los_Angeles)
it hasnāt been touched since the 4th December!!! I have written numerous emails to you at different times, and not one person has replied. I would really appreciate knowing whats going on. I understand that it was over Christmas, however, to order it on the 5th, and be given a timeframe, and now find out theres been no update since ordering, but you were happy to accept my money!
Hi @Emz58, Iām so sorry you havenāt received a response and that you were affected by the shipping delays. Have you received the email for all AU customers affected by the delay? I have just looked into your order and it shipped out yesterday. I just sent you a PM with the tracking info.
