Complete Shut Down

Anova Precision® Oven
1

My oven suddenly go blank . Tried to change to another power source and it’s still the same. The oven is just turning two. The shelf-life is way too short. Please help.

2

Have you contacted customer support.
Check your owners manual for fuses.

3

Hi John,

yes, have contacted customer support…waiting for their reply.

Will check out the manual …appreciate your reply. Thanks so much

4

Hi! What did they say?

5

Have not received any reply except for the standard auto reply message.

6

I think my unit is doing the same. Blank display. quickly flashes sometime. No longer reconnecting to the app after the last power cycle.

My unit is 2 years this month, but original purchase had the 15A plug, so just over 2 years.
I’ve just applied to return under warrantee.

7

Still no reply from support. Decided to file a return also.

8

I received a replacement oven (in warranty) after my oven continued to display “needs service” error on the LCD.

The new oven appears defective in that any attempts to operate over 400 deg. F results in a complete shut down and reset.

  1. Oven hits 400+ … food goes in.
  2. After a few minutes (or more) … OFF and everything goes black/blank.
  3. After a few minutes of contemplating its void state of being … LCD comes back on … but oven remain off and have to temperature settings.
  4. Repeat septs 2-4.

I’ve contacted support under the previous RMA/Support Ticket. as of my Tuesday at 8:30. Will repost/update when I have some traction with support.